Frequently Asked Questions

FAQ

  • What are the different types of Clear-Coat?

    Our flagship Clear-Coat products protect not just the screen, but the entire device including back, sides and front for invisible, bulk-free protection.

    • Clear-Coat Original was our first product — an ultra-clear protective film utilizing patented technology that wraps around the entire device without adding the bulk, featuring military grade scratch protection, HD clarity and self-healing technology.

    • Clear-Coat Matte features all characteristics of Clear-Coat Original with added anti-glare and anti-fingerprint technology.

    • Clear-Coat Fusion impact screen protector is a one-of-a-kind product with patented TriACTIVE™ technology, built to protect from impact.

  • What is Clear-Coat made of?

    Clear-Coat is made from military-grade polyurethane film, a clear and scratch-resistant material measuring less than 1/100th of an inch thick with an adhesive backing. Urethane films are used on cars, airplanes and boats to prevent damage from rocks, sand and wear & tear.

  • Will Clear-Coat hurt my device?

    Quite the contrary! We made Clear-Coat so that it would be able to protect your devices from just about anything. The adhesive we use is semi-permanent, meaning it’s difficult to remove by accident, but easy to remove if you wish, keeping your gear safe!

  • Does Clear-Coat make my device waterproof?

    No, unfortunately, it does not. Water can still get in the seams — while Clear-Coat covers much of your phone, it is impossible to cover 100% of a device, and all its seams.

  • How long does Clear-Coat last?

    Clear-Coat will last up to a year for smartphone with normal usage, and 2-3 years for tablets and notebooks.

  • Does Clear-Coat Hide Old Scratches?

    Yes, Clear-Coat will help hide those old scratches! It's never too late, not matter how used your phone is. Your phone is only going to get worse, so why not hide the old scratches and prevent new ones with Clear-Coat?

  • Does Clear-Coat Hide Fingerprints?

    Yes! Phones show grease, smudges and fingerprints easily. Clear-Coat is resistant to them, and will helps keep your phone looking new all the time. Stop constantly wiping your phone on your shirt to clean it, and start preventing fingerprints with Clear-Coat!

  • Where is Clear-Coat Made?

    Clear-Coat is hand-made in the US. Each and every piece is designed, manufactured, assembled, inspected and shipped by a team member in our Philadelphia, PA facility.

  • Why don't you have a Clear-Coat for my product?

    Don't worry! We can design a Clear-Coat for virtually anything. If you don't see your product offered in our catalog, you can request a design. Head on over to the product request form to submit your model.

     

  • Will Clear-Coat change the look and feel of my device?

    At 1/100th of an inch thick most people can't even see it once it's applied! Check out our picture gallery to see Clear-Coat on different devices for yourself.

  • How can I clean my Clear-Coat after it's installed?

    We recommend using isopropyl alcohol (nothing more than 70% concentrate). If you don't have any available, you can use any glass cleaner or non-streaking cleaning fluid. Spray the cleaner onto a paper towel or microfiber cloth and wipe the Clear-Coat clean.

  • Does Clear-Coat works with hard cases?

    Clear-Coat works great with cases. Why have both? Your case traps dirt, sand and dust inside, causing damage to your phone every time you take it off. Clear-Coat keeps your phone looking good as new.

  • What does “self-healing” mean?

    This means the film is capable of healing fine scratches and swirl marks simply by warm temperatures. Protecting your devices with a protection film has many benefits. It will help maintain factory finish and help the resale value.

  • What is Fusion made of?

    Fusion impact screen protector is our patented film that consists of three layers of unique impact resistant materials. If you’d like to learn more, please read our blog post here.

  • Does Fusion cover the curves?

    Unlike our Clear-Coat Original and Matte films, our Fusion impact screen protector does not cover the curves — it’s made thicker for better protection and has to stay flat against the surface.

  • What are the different types of Style Skins?

    Style Skins add style & protection without adding bulk.

    • Aurora makes your iPhone shimmer like never before with the Aurora effect. Available for iPhone 4/4S, iPhone 5, and iPhone 5S and iPhone 5SE.

    • RealFeel adds texture luxury and style to your favorite gadget.

    • DRESSCODE adds a splash of color, glitter and fun to your device.

  • What are Style Skins made of?

    Style Skins are made of architectural-grade material designed to last for years. It’s strong and durable, yet very thin and barely noticeable.

  • How hard is it to install Clear-Coat?

    Our team makes our films as easy to apply as possible through scrupulous design. The average person will be able to do a very good application on their very first try. Check out video instructions on our site. Aren't one of those people? Don't worry — we offer unlimited replacements! For a mere $3.95 shipping charge, you can obtain a replacement!

     

  • What is the difference between dry and wet install?

    The only difference between wet and dry applicator is pretty much just the method of putting it on. With a wet application, you can moisten the adhesive and actually slide the film around to align the curves perfectly and slowly work your way through.

  • How do I Install Clear-Coat?

    Clear-Coat is easy to install, and we have video instructions for your convenience.

     

  • What if I mess up during installation?

    Not a problem! Clear-Coat offers a free lifetime replacement on all products! Simply go to the Lifetime Guarantee Replacement page and follow the instructions.

  • Does clear-coat damage the oleophobic coating on my phone?

    No. Clear-Coat does not damage the oleophobic coating.

  • Can I take off Clear-Coat and reapply later?

    No, Clear-Coat is made of a stretchy material, which will deform easily.

     

  • How do I uninstall Clear-Coat?

    We suggest you turning off your phone and use any glass cleaner or non-streaking cleaning fluid. Spray the cleaner onto a paper towel or microfiber cloth and slowing peel it off.

  • How do I install Fusion?

    1. Clean your screen using a lint-free cloth, making sure there is no lint or dust on your screen.

    2. Peel back the Grey tab to remove the protective liner and expose the adhesive for Fusion. Align Fusion using holes such as buttons or speakers as your guide. When aligned, drop in place.

    3. Fusion uses a special adhesive so there are no bubbles - but if any show up, just roll them out by pressing against them with your finger. If the alignment wasn’t quite right, use the enclosed blue Removal Tab to pull Fusion back up, and try again.

    4. Peel back the Blue tab to remove the 2nd protective film — your Fusion screen protector is now ready to use!

  • Can I remove and reapply Fusion?

    At any time during installation, or in the future, you may remove Fusion by using supplied tabs or a masking tape and you may remove Fusion and wash with liquid or foaming soap, warm water and you hands. Rinse off all soap, shake dry, and reapply.

  • How long does shipping take?

    We offer several shipping methods for you to choose from:

    USPS Mail: This option is free in the United States! Allow up to 10 days for delivery

    FedEx Ground: Allow up to 5 days for delivery

    FedEx Overnight: Allow 1 day for delivery

    USPS Airmail (International): Allow 7-21 days for delivery

     

  • How do I check the order status?

    After the order ships, you will receive a notification email with shipment tracking information. You may check your order status by logging in to your account, or you may use this form. Please note, that you might need to wait a day or so, before the tracking information is shown on delivery service site.

  • Can I update my shipping address?

    Yes, you can change your shipping address up until the day it leaves our facility. Simply send an email to support@moutfitters.com

  • Do you send an email when the order ships?

    You will receive an email with tracking information when your product ships.

  • Will I be responsible for customs charges outside of the US?

    Orders that are shipped to international countries may be subject to customs once the shipment reaches your country. Customers are responsible for these costs and we recommend checking with your local customs office for more information.

  • International Tracking

    International shipments are sent via USPS Airmail International. The ability to track shipments for international orders varies depending on the country.

  • Can I hire you for custom projects?

    We're available for your custom and large projects using an unlimited range of materials. You'll get the unmatched quality, scale, and precision that comes with our state-of-the-art equipment, and award-winning industrial design team. We can design, manufacture and install just about any idea. Please visit our custom solutions page for more information.

  • You didn't answer all my questions in this FAQ!

    For those infrequently asked questions, we recommend you contact us by sending an email to support@moutfitters.com

  • What is RapidCut?

    RapidCut is our award-winning solution that lets our mall kiosks to offer any of our products on demand at the time of sale. Choose from any of our products, and never be afraid that it will be out of stock. 

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