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What are the different types of Clear-Coat?

Our flagship Clear-Coat products protect not just the screen, but the entire device including the front, back, and sides. Clear-Coat offers scratch protection that stands up to anything!

  • Clear-Coat Original was our first product — an ultra-clear protective film utilizing patented technology that wraps around the entire device without adding the bulk, featuring military-grade scratch protection, HD clarity and self-healing technology.
  • Clear-Coat Matte features all characteristics of Clear-Coat Original with added anti-glare and anti-fingerprint technology.

Learn more about Clear-Coat here.

What is Clear-Coat made of?

Our Clear-Coat products are made from USA military-grade polyurethane film, a clear and scratch-resistant material that measures less than 1/100th of an inch thick with an adhesive backing. Polyurethane films are used on cars, airplanes, and boats that prevent damage from rocks, and sand – plus every day wear and tear.

Will Clear-Coat hurt my device?

Quite the contrary! We made Clear-Coat to protect your devices from just about anything. The adhesive we use is semi-permanent, meaning it’s difficult to remove by accident but easy to remove if you wish. Keep your gear safe with Clear-Coat!

Does Clear-Coat make my device waterproof?

No, unfortunately, it does not. Water can still get in the seams — while Clear-Coat covers much of your phone, it is impossible to cover 100% of a device and all its seams.

How long does Clear-Coat last?

Clear-Coat lasts up to a year for smartphones with normal usage, and two to three years for tablets and notebooks. If anything goes wrong with your Clear-Coat, for any reason, you can obtain a replacement under our Lifetime Guarantee.

Does Clear-Coat hide old scratches?

Yes, Clear-Coat helps hide those old scratches! It’s never too late, no matter how used your device is. Without Clear-Coat, it will get worse. So why not hide the old scratches and prevent new ones with Clear-Coat?!

Does Clear-Coat hide fingerprints?

Yes! Devices show grease, smudges, and fingerprints easily. Clear-Coat is resistant to them and will help keep your devices looking new, and our Clear-Coat Matte makes fingerprints virtually non-existent. Stop constantly wiping your phone on your shirt to clean it and start preventing fingerprints with Clear-Coat!

Where is Clear-Coat made?

Clear-Coat is hand-made in the U.S. Each and every piece is designed, manufactured, assembled, inspected, and shipped by a team member in our Philadelphia, PA facility.

Why don't you have a Clear-Coat for my product?

Don’t worry! We can design Clear-Coat for virtually anything. If you don’t see your product offered in our catalog, you can request a design. Head on over to the Request a Product form to submit your model.

Will Clear-Coat change the look and feel of my device?

At 1/100th of an inch thick most people can’t even see it once it’s applied! Choose Clear-Coat Original for a glossy finish that perfectly matches your screen or other shiny devices, Matte film for surfaces that don’t have any gloss to them, or a combination of both to match your device perfectly.

How can I clean my Clear-Coat after it's installed?

We recommend using isopropyl alcohol (nothing more than 70% concentrate). If you don’t have any available, you can use any glass cleaner or non-streaking cleaning fluid. Spray the cleaner onto a paper towel or microfiber cloth and wipe the Clear-Coat clean.

Does Clear-Coat work with hard cases?

Clear-Coat works great with cases – but why would you use Clear-Coat AND a case? Your case traps dirt, sand, and dust inside that causes damage to your device every time you take it off. Clear-Coat keeps your device looking good as new by adding an extra layer in-between your device and the case. We even custom-cut our products to ensure 100% compatibility with virtually all cases.

What does “self-healing” mean?

Self healing means the film is capable of healing fine scratches simply by warm temperatures. This means that you may notice some dents or scratches in your film, and a few hours later they are gone – like magic.

Does Fusion cover the curves?

Unlike our Clear-Coat Original and Matte films, our Fusion impact screen protector does not cover the curves — it’s made thicker for better protection and has to stay flat against the surface.

What is Fusion made of?

Fusion impact screen protector is our patented film that consists of three layers of unique impact resistant materials. If you’d like to learn more, please read our blog post here.

What is Pruvia 360° Film made of?

Pruvia 360º Film is made of the same military-grade film you already know and love in Clear-Coat Original. It is made with a special blend of copper and silver nanoparticles to help keep your device’s surface safe from viruses and bacteria.

With Pruvia 360° Film, how long will my phone be protected from bacteria and viruses?

Pruvia protects your device for life! Our innovative product is powered by copper and silver nanoparticles that are lab-proven to reduce 99% of surface viruses and bacteria. This means you don’t need to clean or re-apply product for it to remain protected.

Should you wish to change out your Pruvia 360° Film, for any reason, you can obtain a replacement under our Lifetime Guarantee.

Will Pruvia 360° Film change the look and feel of my screen?

At 1/100th of an inch thick, most people can’t even see it once it’s applied! Pruvia 360° Film perfectly matches your screen so no one will know it’s there…except you!

How can I clean my screen after Pruvia 360° Film is installed?

We recommend using our Pruvia Copper Spray that provides the ultimate protection for your entire device. Simply spray the Pruvia Copper Spray on a paper towel or microfiber cloth and wipe clean.

You can also use any glass cleaner, non-streaking cleaning fluid, or isopropyl alcohol (nothing more than 70% concentrate).

Why don't you have Pruvia 360° Film for my device?

Don’t worry! We can design Pruvia 360° Film for virtually anything. If you don’t see your product offered in our catalog, you can request a design. Head on over to the Request a Product form to submit your device.

Will Pruvia 360° Film work with any device?

Glad you asked! Pruvia works with thousands of devices including tablets, smartwatches, and laptops. Check out our complete device list to see if yours is covered, and if you don’t see it simply put in a request for us to design it for you!

What's the difference between Pruvia and a disinfectant spray or wipe?

While cleaning your device or screen protector with a disinfectant wipe or spray is a good idea, as soon as you touch something and use your device again it’s no longer clean. Pruvia Copper Spray and Pruvia 360° Film take cleaning to another level, giving you a protective barrier to help keep your device safe by using lab-proven copper and silver nanoparticles to reduce 99% of surface viruses and bacteria.

How long will the antibacterial qualities of Pruvia Copper Spray work on my device?

Our revolutionary product protects your device, case, countertops, etc. from bacteria, mold, and fungus for up to 3 days with just one spray application!. Simply reapply to reactivate the protective barrier. It’s completely safe and comes in a convenient 2-ounce travel spray bottle, so it can go everywhere you do.

What is the Pruvia Copper Spray made of?

Our patented Copper Spray is made from a safe, natural formula containing copper and silver ions. Our patented nanoparticle technology is made in the USA, too!

Why is there a foggy film when I first use the Pruvia Copper Spray on my screen?

Pruvia Copper Spray uses a patented blend of silver and copper nanoparticles to keep your device’s surface safe from viruses and bacteria. These nanoparticles leave a slight haze at first, but don’t worry – simply buff them with a microfiber cloth until your screen is crystal clear. Even though you can’t see them anymore, Pruvia Copper Spray is still hard at work defending your device for up to 3 days. Just don’t forget to reapply!

Can I use Pruvia Copper Spray on items other than my phone?

Our Copper Spray cleans and protects surfaces throughout your home and office. You can use our Copper Spray on tabletops, countertops, remote controls, gaming consoles, faucets, door handles, and more. You’ll have peace of mind knowing that they’ll be free of bacteria, mold, and fugus for up to 3 days with just one application!

Is Pruvia Copper Spray patented?

Yes! Pruvia Copper Spray uses a US patented formula, which Mobile Outfitters has the exclusive rights for mobile devices.

Is Pruvia Copper Spray safe to use on household items?

Yes! Pruvia Copper Spray is designed to work on any hard surface. While it’s great on mobile devices, you can use it on your countertops, keys, remote controls, and much more.

What are the different types of Style Skins?

Style Skins offer personalization for all your devices and are decorative skins that seamlessly change the look and feel to make it yours. Our current lineup includes 24 colors and textures in the following categories: Wood, Silk + Stone, Carbon, Leather, Color, Camo, and Color Shift.

View our Style Skins Studio to see how our lineup will transform your devices.

What are Style Skins made of?

Style Skins are made of architectural-grade material designed to last for years. They are strong and durable, yet very thin and add no bulk.

Do the Anchor cables come with a Lifetime Guarantee?

Yes! All of our Anchor cables come with a Lifetime Guarantee*.

As we all know the pain points of buying a cable and using it — cable head becomes loose, the wires come out, the fabric frays, and more. Additionally, the strongest cables typically last between 30,000 – 50,000 bends. Anchor delivers a lifetime of up to 180,000 bends and has a 50-Year Lifespan based upon 10 uses per day.

If at any time your Anchor cable has exposed wires, won’t charge or has connector damage – it’s covered under our Lifetime Guarantee. While it’s highly unlikely that your cable stops working, simply visit the location where it was purchased.

For further information about our Lifetime Guarantee, visit www.moutfitters.com/terms-of-use

What type of materials are used to make the cable?

We believe nobody has ever made a cable strong enough to suit your needs, that’s why we made Anchor.

It took 3 years of R&D to make the World’s Strongest Cable. We made the jacket out of the same material as bulletproof vests, skydiving ropes, and rock-climbing ropes. Additionally, the jacket runs from the top to the bottom of the cable—including the head!

We’ve also made the cable head out of the same material as snowmobile tracks. It helps grip the jacket, and it is self-healing. Lastly, all of the wires in the cable are in a full metal enclosure. The wires are protected and secured, so they cannot be pulled out of the cable.

It will be the last cable you’ll ever need…except when you want to buy more for yourself and others!

Are your Anchor cables certified?

Our Anchor Lightning cables are MFi certified by Apple, and our USB-C to USB-C cable is USB-IF certified…so no more pesky messages on your phone that say, “This is accessory is not supported by this device.”

What do you mean by Ideal Length™

Some cables are too short and others are too long! Anchor is the Ideal length™. At 1.5m (5 feet), it’s the perfect-sized cable that can reach the backseat of someone’s car and stays neatly in your pocket or bag.

What do you mean by Quick Charge + Sync?

All Anchor cables can charge your device and provide data transfer from the computer rather than charging it alone. With Quick Charge + Sync, your devices charge at the fastest charging rate available for that cable type.

What are the different types of Anchor cables?

We currently offer five types of cables including: USB-A to Lightning, USB-A to USB-C, USB-A to Micro USB, USB-C to USB-C and USB-C to Lightning.

Our Lightning cables are Apple MFi certified, and our USB-C cables are certified by USB-IF so you’ll never get those pesky “doesn’t work with this device” messages.

Will the USB-C to USB-C cable work with all my devices?

Yes! Our Anchor USB-C to USB-C is a unique cable that supports video, audio, and it charges a variety of devices. It truly is a one-stop-shop cable.

How hard is it to install Clear-Coat?

The best part about our global network of Mobile Outfitters Locations is that you’ll never have to install Clear-Coat! Our professional installers will make sure the products you choose are installed perfectly on your devices, and will be there to back it up with our Lifetime Guarantee.

If you obtain a replacement online and do need to install our products at home, check out these video instructions on our site.

What is the difference between dry and wet install?

The only difference between wet and dry application is pretty much just the method of putting it on. With a wet application, you can moisten the adhesive and actually slide the film around to align the curves perfectly and slowly work your way through.

What if I mess up during installation?

Not a problem! Mobile Outfitters offers a free Lifetime Guarantee on all products! Simply go to the Get a Replacement page and follow the instructions, or visit any Mobile Outfitters location and have the professionals install it for you!

Does Clear-Coat damage the oleophobic coating on my phone?

No – rest assured that Clear-Coat will not damage the oleophobic coating, or any other coatings, on your phone or screen.

Can I take off Clear-Coat and reapply later?

No – once Clear-Coat is installed, you can not reapply it again later. The adhesive we use is semi-permanent, meaning it’s difficult to remove by accident but easy to remove if you wish.

You can always get a brand new replacement Clear-Coat by visiting one of our Mobile Outfitters locations, or filling out a form online.

How do I uninstall Clear-Coat?

Using your finger, start at a corner and begin to peel the film up. Once you get it started, get a tight grip on the film and slowly pull it off of your device. If there is any remaining dust or residue, simply spray a paper towel or microfiber cloth with our cleaning solution or glass cleaner, and wipe your device.

How do I install Fusion?
  1. Clean your screen using a lint-free cloth, making sure there is no lint or dust on your screen.

  2. Peel back the grey tab to remove the protective liner and expose the adhesive. Align Fusion using holes, such as buttons or speakers, as your guide. When aligned, drop in place.

  3. Fusion uses a special adhesive so there are no bubbles – but if any show up, just roll them out by pressing against them with your finger. If the alignment wasn’t quite right, use the enclosed blue Removal Tab to pull Fusion back up, and try again.

  4. Peel back the blue tab to remove the second protective film — your Fusion screen protector is now ready to use!
Can I remove and reapply Fusion?

You may remove Fusion by using the supplied tabs or masking tape. Simply remove Fusion and wash it with liquid or foaming soap with warm water and your hands. Rinse off all soap, shake dry, and reapply!

Can I return Mobile Outfitters’ products for a refund or exchange?

 

Many of our locations offer a 7-day satisfaction guarantee – if you are unhappy with your product for any reason, you may return to that location for a replacement or exchange. After 7 days, you can obtain a replacement under our Lifetime Guarantee at any time, as many times as you would like.

Please contact the location where you made your purchase to discuss your return. Click here to see a list of locations and contact information. Because all of our locations are independently owned and operated, the Mobile Outfitters corporate office is unable to look up your order information and process returns for purchases made at a Mobile Outfitters retail location.

NOTE: If for some reason you are unable to resolve your issue with the location which you purchased your Mobile Outfitters product, please contact us.

 

Mobile Outfitters has a Lifetime Guarantee...what does that mean?

If your product begins to fail (corners come up, adhesive fails, it gets a hole in it, etc.), simply go to any of our locations worldwide to obtain a replacement for a small installation fee. That’s all there is to it. Really!

Alternatively you may send your product back to us and we’ll provide you a replacement. Click here to request a replacement.

Do you have a reseller program?

Absolutely – we owe our success to our resellers, Master Licensees, and partners. If you’re interested in being one of them please fill out the form located here. After doing so, someone will be in contact with you as soon as possible.

Can I open a mall kiosk location selling Mobile Outfitters products?

Absolutely! We offer a turnkey mall kiosk program and Master License program that are available in countries around the world. Head over to a Become a Partner page to get started.

What is the nearest location where I can get Mobile Outfitters products installed?

Please navigate to our Visit Us page to see if there is a location near you. If you can’t find a location nearby, you can order any of our product online and install them yourself.

If you can’t find a location nearby, you can order any of our product online with our authorized online retailer and install them yourself.

Should I go to a mall location to get my product replaced under warranty?

By visiting our mall kiosk location to get your product replaced, you will also get a convenient installation service on the spot for a small fee. You can also go through a simple process on our website that can be found here. Going this route you will need to pay a small shipment fee and wait for the product to arrive.

Can I hire you for custom projects?

We’re available for your custom and large projects using an unlimited range of materials. You’ll get the unmatched quality, scale, and precision that comes with our state-of-the-art equipment, and award-winning industrial design team. We can design, manufacture and install just about any idea. Please contact us by sending an email.

You didn't answer all my questions in this FAQ!

For those infrequently asked questions, we recommend you contact us by sending us an email.

What is RapidCut?

RapidCut is our revolutionary cut-on-demand system for device protection and personalization. This lets our location worldwide to offer any of our products on demand at the time of sale. Choose from any of our products, and never be afraid that it will be out of stock.

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